Home-shoring

Posted on | December 13, 2010 | No Comments

InformationWeek reports some companies are moving call centers into homes keeping employees production and trimming costs.

"The home-shoring phenomenon comes in part as a result of the significant challenges faced in the customer relationship management (CRM) and customer care space over the last four years," said IDC analyst Stephen Loynd in a statement.

Rather than outsource customer service

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