New Head of Outsourcing Operations at HP
ZDNet reports Hewlett-Packard has named Steve Smith as its new senior vice president of managed services, a division of HP Services that runs clients’ computing infrastructure and elements of their businesses such as human resources. He replaces Uli Holdenried, who took over as managing director of HP Germany.
Russia Outsourcing Challenges
CRM News reports Russia needs new infrastructure. Russia lacks the wealth of basic Internet "backbone" infrastructure already in place in the United States and India; that has kept inexpensive, high-bandwidth Internet capacity out of reach for many. "The biggest problem," Sukharev said, "is finding skilled workers who not only specialize in theory but in practice. [...]
Offshore Outsourcing Spending Creeps
News.com reports spending on information technology projects farmed out to low-cost places like India should grow by 1 percent this year, according to a report Thursday from investment firm Merrill Lynch. "The report, based on a December survey of 50 United States-based chief information officers, also found that spending on offshore IT services represents a [...]
India BPO is Ready for 2005
HindustanTimes.com/UK reports India outsourcing companies and BPO companies are poised for a good year as outsourcing fears subside in the US. NASSCOM estimated that the industry, including domestic, will see revenues cross $20 billion in 2004-05 with services and software exports growing at 30-32 per cent to record revenues of over $16.3 billion. The first [...]
Home-shoring
InformationWeek reports some companies are moving call centers into homes keeping employees production and trimming costs. "The home-shoring phenomenon comes in part as a result of the significant challenges faced in the customer relationship management (CRM) and customer care space over the last four years," said IDC analyst Stephen Loynd in a statement. Rather than [...]
« go back — keep looking »